Privacy & Data Protection

578 Privacy Policy — Your Data, Handled with Care

This Privacy Policy explains what personal information 578 collects when you use our platform, how we use it, and the steps we take to keep it secure. We keep things straightforward — no unnecessary legal jargon — so you know exactly where you stand.

Last updated: January 2026

How 578 Protects Your Privacy

Six things we do to keep your personal data safe and used responsibly on the 578 platform.

SSL Encryption on Every Page

All data transmitted between your device and 578 is protected with SSL (TLS) encryption. This applies to account logins, deposits, withdrawals, and every other interaction on the platform.

We Do Not Sell Your Data

578 does not sell, rent, or trade your personal information to third parties for their own marketing purposes. Your data is used only for the purposes described in this Privacy Policy.

You Control Your Account Data

You have the right to access, correct, or request deletion of your personal information. Requests can be submitted to our support team and will be handled within a reasonable timeframe.

KYC Data Handled Securely

Identity verification documents submitted for KYC are handled with strict access controls. Only authorised team members process these documents, and they are not used for any purpose beyond verification.

Mobile App Data Minimisation

The 578 app requests only the device permissions necessary for its functions. We do not access your contacts, camera, or microphone unless a specific feature requires it and you have explicitly granted permission.

Payment Details Not Stored

578 does not store full payment credentials on our servers. Transactions are processed through secure payment channels, and only necessary reference data — such as masked account numbers — is retained for your records.


Our Commitment

578 is committed to protecting your personal data and handling it transparently and responsibly.

Data Queries

For privacy-related questions, contact us at:
[email protected]

Plain language commitment: This Privacy Policy is written to be understood by real people, not just lawyers. If any section is unclear, contact our support team and we'll explain it directly.

1Introduction

This Privacy Policy applies to all users of the 578 online gaming platform, accessible at 578.cl. It covers the website, the 578 mobile app for Android and iOS, and all services offered through those channels — including sports betting, live casino, slot games, fish games, and eBingo.

By registering an account or using any part of the 578 platform, you confirm that you have read and understood this Privacy Policy. If you do not agree with how we handle personal data, you should not use the platform.

This policy applies to players accessing 578 from the Philippines, including those based in Manila, Quezon City, Cebu, Davao, and all other locations across the archipelago.

2Data We Collect

578 collects personal information in three ways: information you provide directly, information generated by your use of the platform, and information we receive from payment processing channels.

Information you provide:

  • Name, date of birth, and contact details (email address, mobile number) provided during registration.
  • Government-issued ID and supporting documents submitted for identity verification (KYC).
  • Payment method information submitted when making deposits or requesting withdrawals — including bank account details or e-wallet reference numbers associated with GCash, Maya, or other supported Philippine e-wallets.
  • Communications you send to the 578 support team, including emails and live chat transcripts.

Information generated by platform use:

  • Login timestamps, IP addresses, and device identifiers.
  • Betting history, game activity, and session duration data.
  • PHP transaction records — deposits, withdrawals, and bet settlements.
  • Preferences and settings saved within your account.
Data Category Examples Collected When
Identity Name, date of birth, ID document Registration & KYC
Contact Email address, mobile number Registration
Financial Bank / e-wallet reference, PHP transaction records Deposits & withdrawals
Technical IP address, device type, browser Platform access
Behavioural Game activity, betting history, session data Platform use

3How We Use Your Data

578 uses the personal data we collect for the following purposes:

  • Account management: Creating and maintaining your player account, processing logins, and enabling account recovery via OTP or email verification.
  • Transaction processing: Handling PHP deposits and withdrawals through Philippine banking channels and supported e-wallets.
  • Identity verification: Completing KYC checks before processing withdrawal requests, in line with standard anti-money laundering practices.
  • Platform security: Detecting and preventing fraudulent activity, duplicate accounts, and prohibited conduct as defined in our Terms and Conditions.
  • Customer support: Responding to queries, resolving account issues, and maintaining records of support interactions.
  • Responsible gaming: Monitoring account activity to identify patterns that may indicate problem gambling and applying account controls where appropriate.
  • Platform improvement: Analysing aggregated usage data — in non-identifiable form — to improve the 578 platform experience.
  • Communications: Sending account notifications, security alerts, and — where you have opted in — updates about platform features and offers.

578 does not use personal data for automated decision-making that produces legal effects on players, beyond standard fraud detection and account security checks.

4Data Sharing

578 does not sell, rent, or trade your personal data to third parties for marketing purposes. We share data only in the following circumstances:

  • Payment processors: Financial data is shared with the payment channels used to process your PHP transactions. These providers operate under their own data protection policies and are bound by applicable financial regulations.
  • KYC verification services: Identity documents may be processed by third-party verification providers engaged by 578. These providers are contractually bound to handle your data confidentially and use it only for identity verification purposes.
  • Legal obligations: 578 may disclose personal data where required to do so by law, court order, or applicable regulatory authority.
  • Platform security: In cases of suspected fraud, money laundering, or serious Terms violations, relevant data may be shared with relevant authorities.

In all cases, data sharing is limited to what is necessary for the specific purpose. 578 does not share your data with advertisers, data brokers, or unrelated third parties.

5Data Retention

578 retains personal data for as long as your account is active and for a period thereafter as required by applicable legal, financial, and anti-money laundering obligations. Transaction records in PHP are typically retained for a minimum of five years from the date of the transaction.

If you close your account or request deletion, 578 will remove your personal data from active systems within a reasonable timeframe. Some records may be retained in secure archives for the minimum period required by law, after which they are permanently deleted.

Data generated through responsible gaming tools — such as self-exclusion records — may be retained for longer periods to ensure compliance with applicable player protection obligations.

6Security Measures

578 implements a range of technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure:

  • SSL/TLS encryption on all data transmissions between your device and the 578 platform.
  • Encrypted storage for sensitive account data, including passwords and identity documents.
  • OTP (one-time password) authentication available for login and sensitive account actions.
  • Access controls limiting which team members can view specific categories of personal data.
  • Regular security reviews and monitoring of platform systems.

No system is completely immune to security incidents. If we become aware of a breach that affects your personal data, we will notify you in accordance with applicable legal requirements.

Security tip: Use a strong, unique password for your 578 account and do not share your login credentials with anyone. If you suspect your account has been accessed without your permission, contact support at [email protected] immediately.

7Cookies

The 578 website and app use cookies and similar tracking technologies to support platform functionality, maintain your logged-in session, and collect aggregated usage analytics that help us improve the platform experience.

Essential cookies are necessary for the platform to function and cannot be disabled. They manage your login session, remember your preferences, and ensure secure access to your account.

Analytics cookies collect anonymised data about how users interact with the platform — such as which pages are visited most frequently and how long sessions last. This information does not identify individual users and is used solely to improve the platform.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using the 578 platform, but some features may behave differently.

8Your Rights

As a 578 player, you have the following rights regarding your personal data:

Right to Access
Right to Correction
Right to Deletion
Right to Restrict Processing
Right to Data Portability
Right to Object

To exercise any of these rights, contact the 578 support team at [email protected]. We will respond to requests within a reasonable timeframe — typically within 30 days. Some requests may require identity verification before we can process them, to ensure we are responding to the correct account holder.

Please note that certain data retention obligations — particularly those related to financial transactions and anti-money laundering compliance — may limit 578's ability to delete some records before the legally required retention period has elapsed.

9Minors

578 is strictly an adult platform. Players must be 21 years of age or older to register and use any service on 578. We do not knowingly collect personal data from individuals under 21.

If we become aware that an account has been created by a person under 21, that account will be closed immediately and any associated personal data will be deleted, subject to any legal retention obligations. If you believe a minor has created a 578 account, please contact us at [email protected].

10Policy Updates

578 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or platform functionality. When changes are made, the updated version will be published on this page with a revised "Last updated" date.

For significant changes that affect how we use your personal data, we will notify registered players via the email address on their account. Continued use of the 578 platform after the publication of an updated Privacy Policy constitutes your acceptance of the changes.

We recommend reviewing this page periodically so you stay informed about how your data is handled.

11Contact Us

For any questions about this Privacy Policy, your personal data, or your rights as a 578 player, you can contact us at:

Email: [email protected]

For questions about your account, game access, or responsible gaming tools, the FAQ page covers the most common topics. For self-exclusion requests and responsible gaming support, visit the Responsible Gaming page.


Your Data Is Safe — Play with Confidence on 578

Register on 578 and enjoy sports betting, live casino, slot games, fish games, and eBingo — all in PHP, all with your data handled securely. By registering, you confirm you have read and accepted our Privacy Policy and Terms. Must be 21 or older.